Ticketmaster has recently alerted its customers to a data security incident that may have compromised their personal information. This breach, discovered in late May 2024, involved unauthorized access to a cloud database managed by a third-party data services provider.
Incident Details
On May 23, 2024, Ticketmaster identified that an unauthorized third party accessed information stored in a cloud database between April 2, 2024, and May 18, 2024. The compromised data may include customers’ names, basic contact information, and payment card details, such as encrypted credit or debit card numbers and expiration dates. Ticketmaster confirmed that no additional unauthorized activity has occurred since the investigation began.
Response and Measures Taken
In response to the breach, Ticketmaster has engaged external experts to assist in a thorough investigation and has notified federal law enforcement authorities. The company has implemented several security measures, including password rotations for all affected accounts, review of access permissions, and enhanced alert mechanisms to prevent future incidents.
Customer Recommendations
Ticketmaster advises customers to remain vigilant by monitoring their accounts and credit reports for any suspicious activity. As a precaution, the company offers one year of free identity monitoring with TransUnion, provided by Cyberscout, a TransUnion company specializing in fraud assistance and remediation services. This service includes dark web monitoring and alert notifications if customers’ personally identifiable information is found online. Customers can enroll in this service through the provided link: [TransUnion Sign-Up](https://bit.ly/TU-sign-up).
Further Actions and Support
While Ticketmaster’s systems were not directly affected, the company recommends customers be cautious of phishing attempts. For additional support or concerns, customers can contact Ticketmaster at 1-800-653-1840, Monday through Friday, from 8:00 a.m. to 8:00 p.m. Central Time, excluding holidays.
Ticketmaster remains committed to protecting customer information and deeply regrets the incident. They encourage customers to utilize the resources provided to safeguard their personal information and prevent identity theft.
For further information on monitoring your accounts, placing fraud alerts, or freezing your credit, customers can visit the Federal Trade Commission (FTC) website or contact the major credit reporting agencies directly.
